Customer service and support
Consulting, training, service, spare parts
Introduction
Mahlo has been establishing standards in the area of measuring, control and automation systems for the textile and finishing industry as well as the coating, film and paper sector for decades. We always try to improve things just a bit more – using innovative equipment and trend-setting technology.
Service to the customer is important to us
In addition to the equipment, direct contact with you, our customers, is especially important to us. This includes intensive assistance and customer care wherever the customer is located through our global service and representative network and 24-hour parts service.
We want to convey to you the good feeling and security of being able to count on the know-how of our experts in any situation, regardless of whether it deals with installation and startup, converting of existing systems or maintaining of your machines.
Comprehensive support includes several key items
Fast installation by Mahlo
Fast installation by Mahlo
Our service team guarantees on-time and smooth installation of our devices. This will turn your investment quickly into profit.
Maintenance and service by Mahlo
Maintenance and service by Mahlo
We support our customers intensively before, during and after the project. Product-specific applications, project-specific adaptations and the functionality of your system are covered during qualified training programs. Service measures and regular checks of the system quality and customer satisfaction are only a small part of our offer.
Spare parts from Mahlo
Spare parts from Mahlo
We know every screw and bolt on our devices. Your high-quality spare parts will be on their way to you within 24 hours at top delivery speeds. We put everything in motion. To make sure you are not slowed down.
Assistance and repair by Mahlo
Assistance and repair by Mahlo
You can count on our service team, especially when ‘first-aid’ is required. A call is all it takes to get our technicians on-site. Around the clock – and around the globe. To make sure your production runs smoothly and profitably.
Personal contact with Mahlo
Personal contact with Mahlo
You’re not just a number for us. Your individual needs and special requirements are our highest priority. We are there for you with our expertise, leading technology and full commitment. Thus you will always be on the winning side.
