Focus on first-class service

International training courses for the highest quality

At Mahlo GmbH + Co KG, excellent service is one of the most important pillars of the company's philosophy. To ensure that the machine manufacturer's customers worldwide receive consistently high service quality and specialist knowledge, Mahlo regularly conducts training courses for the employees of its international agencies. In mid-May, the team from Saal welcomed colleagues and partners from China, Portugal and Spain to be brought up to speed.

The service experts Angela Santos, Antonio Lopes, Joan Garcia, Roger Garcia and Tiger Wang are responsible for the support, maintenance, repairs and commissioning of Mahlo systems in their home countries. During their stay in Saal, they expanded their specialist knowledge in order to be even better equipped for future tasks. The main focus was on new knowledge about the Mahlo Qualiscan QMS quality measurement system and its numerous sensors. Among others, Christopher Cetto, Technical Support, and application engineer Maximilian Gassner discussed which applications require which measurement technology.  The agenda also included the host computer interfaces and operation and error detection via the Config-Tool as well as training on the mLog data management system.

Outstanding service - and the associated training on current topics - is a top priority at Mahlo. Sales and service partners from all over the world regularly come to the company headquarters in Saal an der Donau. Christopher Cetto explains the reason for this: “Our on-site service technicians already train our customers' operating personnel during installation and commissioning and remain important contacts for as long as the machine is in use. It is therefore very important to us that all employees are trained to the highest standard.” This is the only way Mahlo can guarantee the usual high standards in the long term.